Eargo hearing devices are designed to be discreet and comfortable, offering a convenient solution for those with mild to moderate hearing loss. But like any sophisticated piece of technology, they can occasionally run into snags. Understanding common issues and how to address them can save you time, frustration, and potentially a call to customer support. This guide will walk you through troubleshooting some of the most frequent Eargo problems, helping you get back to hearing your best.
My Eargos Aren't Charging! What's Going On?
A dead Eargo is a useless Eargo. Charging issues are frustrating, but often easily resolved. Here's a systematic approach to diagnosing and fixing the problem:
Check the Obvious: First, ensure your charging case is properly connected to a power source. Try a different outlet or USB port to rule out a faulty connection. Is the power adapter securely plugged into the case? Sometimes the simplest solution is the correct one.
Inspect the Charging Contacts: Look closely at the charging contacts on both the Eargos and inside the charging case. Are they clean and free of debris? Wax, dirt, or even moisture can interfere with the charging process. Use a soft, dry brush or a cotton swab to gently clean the contacts. Avoid using liquids, as they could damage the devices.
Confirm Proper Placement: Make sure the Eargos are correctly seated in the charging case. They should fit snugly and make good contact with the charging pins. If they’re not properly aligned, they won't charge. Try repositioning them slightly within the case.
Charging Case Battery: If your charging case isn't holding a charge, it won't be able to charge your Eargos. The case itself needs to be charged regularly. If you haven't charged the case in a while, plug it in and let it charge for several hours, even overnight.
Reset the Charging Case: Some Eargo models allow you to reset the charging case. Consult your user manual for specific instructions on how to do this. A reset can sometimes resolve software glitches that might be preventing proper charging.
Consider Environmental Factors: Extreme temperatures can affect charging. Avoid charging your Eargos or their case in direct sunlight or in very cold environments.
If you've tried all these steps and your Eargos still aren't charging, it's time to contact Eargo customer support. There may be an issue with the devices themselves or the charging case that requires professional attention.
My Eargos Keep Whistling! (Feedback Issues)
Hearing aid feedback, often described as whistling or squealing, is a common issue. It occurs when sound from the receiver (the part that delivers sound to your ear) leaks out and is picked up by the microphone, creating a feedback loop. Here's how to tackle it:
Proper Fit is Paramount: The most common cause of feedback is an improper fit. If the Eargo isn't sitting snugly in your ear canal, sound can leak out. Experiment with different Flexi Fibers or Flexi Palms to find the size that provides the best seal. Ensure the device is fully inserted and properly positioned.
Wax Buildup: Excessive earwax can block the ear canal, causing sound to reflect back towards the microphone and create feedback. Regularly clean your ears, but be careful not to push wax further in. Consider using over-the-counter earwax removal drops if necessary. If you have impacted earwax, consult a doctor or audiologist for professional removal.
Check for Obstructions: Inspect the Eargo itself for any obstructions, such as wax or debris, blocking the microphone or receiver openings. Clean these areas gently with a soft brush or a dry cloth.
Volume Control: Sometimes, the volume is simply too high. Try turning the volume down slightly. If the feedback disappears, you may have just been pushing the device beyond its comfortable listening range.
Eargo App Adjustments: The Eargo app allows you to customize your hearing settings. Experiment with different programs or adjust the feedback cancellation settings within the app. Some programs are designed to be more aggressive in preventing feedback.
Jaw Movement: Believe it or not, jaw movement can sometimes cause feedback. Talking, chewing, or yawning can temporarily change the shape of your ear canal, creating gaps that allow sound to leak out. This type of feedback is usually temporary and resolves itself as your jaw returns to its normal position.
If feedback persists despite these efforts, it's worth contacting Eargo support. They may be able to remotely adjust your device settings or recommend a different Flexi Fiber/Palm size.
Sound Quality Issues: Muffled, Distorted, or Just Plain Wrong
If your Eargos aren't delivering the clear, natural sound you expect, several factors could be at play:
Wax, Again!: We can't stress this enough: wax is a common culprit. Even if you're not experiencing feedback, wax buildup can muffle the sound coming from your Eargos. Regular cleaning is crucial.
Program Selection: Eargo devices often have multiple listening programs designed for different environments (e.g., quiet, restaurant, outdoors). Make sure you've selected the program that's most appropriate for your current listening situation. Using the wrong program can result in distorted or unnatural sound.
Volume Levels: Experiment with different volume levels. Sometimes, the sound is simply too loud or too quiet. Find a comfortable listening level that allows you to hear clearly without straining.
App Customization: The Eargo app provides tools to fine-tune your hearing settings. Explore the app's features to adjust the frequency response and overall sound quality to your liking. If you're unsure how to use these features, consult the Eargo user manual or contact customer support.
Low Battery: A low battery can sometimes affect sound quality. Ensure your Eargos are fully charged before use.
Hardware Malfunction: In rare cases, sound quality issues may indicate a hardware malfunction. If you've tried all the troubleshooting steps above and the problem persists, contact Eargo support for assistance.
My Eargos Keep Cutting Out or Losing Connection
Intermittent sound or connection problems can be frustrating. Here's how to troubleshoot these issues:
Bluetooth Connectivity: If you're using the Eargo app, ensure your Eargos are properly connected to your smartphone via Bluetooth. Try turning Bluetooth off and then back on again. If that doesn't work, try unpairing and re-pairing your Eargos.
Distance and Obstructions: Bluetooth signals have a limited range. Make sure your smartphone is within close proximity to your Eargos. Walls, furniture, and other obstructions can interfere with the Bluetooth signal.
App Interference: Other apps on your smartphone may be interfering with the Eargo app. Try closing any unnecessary apps that are running in the background.
Low Battery: As mentioned earlier, a low battery can sometimes cause connectivity issues. Ensure your Eargos are fully charged.
Firmware Updates: Check for firmware updates for your Eargos in the Eargo app. Firmware updates often include bug fixes and performance improvements that can resolve connectivity problems.
Restart Your Phone: Sometimes, simply restarting your smartphone can resolve connectivity issues.
If you've tried all these steps and your Eargos continue to cut out or lose connection, contact Eargo support for further assistance.
One Eargo is Louder Than the Other
An imbalance in volume between your Eargos can be disconcerting. Here's how to address it:
Check for Wax: As always, wax buildup is a prime suspect. Even a small amount of wax in one ear can significantly reduce the volume. Clean both Eargos thoroughly.
Program Settings: Ensure both Eargos are using the same program settings. If one Eargo is set to a different program, it may have a different volume level.
App Volume Control: The Eargo app allows you to adjust the volume of each Eargo independently. Check the app to make sure the volume levels are balanced.
Hearing Loss Discrepancy: It's possible that your hearing loss is more severe in one ear than the other. If this is the case, you may need to adjust the volume of each Eargo to compensate for the difference. Consult with an audiologist to determine if your hearing loss is asymmetrical.
Hardware Issue: In rare cases, a volume imbalance may indicate a hardware issue with one of the Eargos. If you've tried all the troubleshooting steps above and the problem persists, contact Eargo support.
My Eargos are Uncomfortable!
Comfort is key to wearing hearing aids consistently. Here's what to do if your Eargos are causing discomfort:
Flexi Fiber/Palm Size: The most common cause of discomfort is an incorrect Flexi Fiber or Flexi Palm size. Experiment with different sizes to find the one that fits most comfortably in your ear canal.
Insertion Technique: Make sure you're inserting the Eargos correctly. Refer to the Eargo user manual for instructions on proper insertion technique.
Break-In Period: It may take some time for your ears to adjust to wearing Eargos. Start by wearing them for short periods of time and gradually increase the wearing time as your ears become more accustomed to them.
Skin Irritation: In rare cases, some people may experience skin irritation from the materials used in the Eargos. If you develop redness, itching, or other signs of skin irritation, stop using the Eargos and consult with a doctor or dermatologist.
Eargo Placement: Ensure the Eargo is sitting properly in your ear. Adjust its position slightly to find the most comfortable spot.
Frequently Asked Questions
How often should I clean my Eargos? Clean your Eargos daily with a soft, dry cloth or brush to remove wax and debris. More frequent cleaning may be necessary if you have excessive earwax.
How long do Eargo batteries last? Battery life varies depending on usage, but typically lasts for about 16 hours on a single charge. The charging case can provide multiple charges on the go.
Can I wear my Eargos in the shower? No, Eargos are not waterproof and should not be worn in the shower, while swimming, or during other activities where they may be exposed to water.
How do I know which Flexi Fiber/Palm size is right for me? Experiment with different sizes until you find the one that provides the best fit, comfort, and sound quality. The Eargo app can help you determine the optimal size.
What if my Eargos are still under warranty? Contact Eargo customer support to inquire about warranty coverage and repair options.
In Conclusion
Troubleshooting Eargo hearing devices often involves simple fixes like cleaning, adjusting the fit, or tweaking settings in the app. By following these tips, you can often resolve common issues quickly and easily, ensuring you continue to enjoy the benefits of improved hearing. If problems persist, don't hesitate to contact Eargo's customer support for personalized assistance.